Please Read this introduction!!

Customer Service is our highest priority. If you have any trouble with the item please take a moment and send us a quick email stating what model phone you have and where you're getting stuck.

We provide free technical support via email and a standard 60-day warranty if the product is defective. Additional warranties and options may apply. See product details.

Contacting us:
Please make sure you provide the model phone you're using the product with, your service provider, the order number and a description of the type of problem you're having.

Email us at support@ecitywireless.com

Cable Compatibility:
Please note, the cable you receive may not have your model phone on the connector sticker. These data cables are compatible with many different model phones so we usually only list one compatible model on it as our internal stock number. If you think you've received the wrong cable, email us after trying it and verifying it won't fit or work. We will replace any defective or incorrect cable immediately.

Sometimes if you get a cable from us and the picture in the ad had a box in the middle but what you received does not, then the cable may have a chip in the connector of the cable. To verify, plug in your cable to the computer by itself without the phone being attached. If windows detects the device when only the cable is attached, the cable has a chip. Otherwise it's a straight through cable with no chip inside. All cables I sell with a blob have a chip, some others you may purchase elsewhere have empty blobs and no chip.

Please note: All functions aren't available on all phone models. We try to detail this in our product description as well as possible but please check your phones capabilities.

Instructions for LG Phones

To Bypass the instruction page and view the contents of the CD including ringtones, wallpapers etc, double click your My Computer icon. Right click your CD drive and choose explore.


Click any one of these phone models for "model specific" instructions
If you don't see your model here feel free to email me at support@ecitywireless.com


We have also written a troubleshooting guide
If you have trouble with the item try the guide first prior to emailing us.

 

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 Troubleshooting Guide

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General Links: